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About » The Process » What’s the design process like?

What’s the design process like?

Discussion

Our design process begins with a discussion with you about what you need for your site and also your preferences about website look and functionality.

What may be surprising is that it’s not the need to be able to visualize what you want that matters most to get started but the need to know what you want your website to do for you.

Play

Once we’ve got the idea of what you want and need, we go through a process of design research and playful experimentation.

First Draft

We then prepare a first draft (which we will send as jpegs) for your feedback.

Feedback & Adjustments

Depending on your feedback, we may need to do a second (and occasionally a third) draft but at some point the feedback/revision process becomes one of tweaking a design that is working well but needs adjustments. Even people who think they have no idea what they want find they can interact with this process.

Even if you change your mind once initial design decisions have been coded up, things can still be changed. Major changes (like “I need a whole new section”) may incur additional cost, but fine-tuning adjustments are covered in your quote.

Ongoing Support

Once your website is published, you may find you want to add or change features later or you may need help with digital marketing. We will be happy to work with you again.